Monday, May 16, 2005

Frustrating situation today...



I had a woman come into the store this morning who had arch pain and wanted to purchase a pair of SideWinder Sandals. I put a pair of tan sandals on her and she walked around. She was feeling a bit of a problem at the side of her foot where the orthotic hits, so I heated it and adjusted it for her a couple of times. Everything seemed great when she left the store.

She came back into the store after walking around for an hour in the Z-CoiL's and said she wanted to return them because it was still uncomfortable at the side. I asked her to sit down and I would resolve the issue, but didn't want another adjustment since it was a "hassle" for her.

I refunded her money and she was on her way. The frustrating thing to me is that with a few more minutes of adjustments, it could have been resolved and she could have been on her way to no more foot pain!

We try to get the shoe perfectly adjusted when you are in the store. Unfortunately, there are times when your feet will swell when you are on them, or you notice something that bothers you after wearing them for awhile. We realize that our feet are not static and can change over the course of a day, month or year. That's why we offer free adjustments for the life of the shoe to any pair of Z-CoiL's we sell. We know your feet can change, and we want your shoes to feel comfortable!

Till later,
Caesar...

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