Monday, July 26, 2004

Frustrating return today...

We take our work personally here at EZ Shoes and today was a bit frustrating!  I had a return from someone who had limped into the store two days ago with a bad neuroma (pinched nerve) near the front of her foot.  She put the footwear on and felt much better after walking in the shoes for about 20 minutes in the store not limping!

She came limping back into the store today and returned them.  I asked a series of questions as to the reason for the return so I could understand what the issue was.  The bottom line is that she felt a little unstable.  This is something that we can easily correct for by rotating the coils or switching out the coils for a stronger set.  She had already made up her mind that they were not for her and that she would "put up with the pain."  We refunded her money and she limped back out.

The sad part is that she did not have to be in pain and we could have adjusted it in just a few minutes so that she felt more stable.  We try our best to ensure an appropriate fit when you are in our store, but there are times when you are out in your normal life that something will come up that we did not anticipate.  Given the chance, we can normally correct for the issue and have you back on the street in no time!

So the bottom line is that if you feel like there is some issue with your Z-CoiL's, please stop by and we will do everything in our power to correct it so that you can enjoy a pain-free life!

Till later,
Caesar...

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