Saturday, June 18, 2005

Defective?

We had a customer come into the store who had bought Z-CoiL's a month ago. He was having a problem with the arch on one pair and wanted to return them. We have a 7 day return policy and this was clearly outside of the 7 days! We told him that we could adjust the footwear in the arch and have him back on the road in 10 minutes. He insisted that if the shoe had to be "adjusted" then it was defective!

Just remember, Z-CoiL's can be adjusted for many types of issues... This does not mean that they are defective, but that your foot does not match our shoe out of the box! If you work with us, we are willing to work with you!

We got our customer settled and he is now a happy camper!

Till later,
Caesar...

3 comments:

Anonymous said...

I am a new "potential" Z-coil customer. I have planned a trip with some friends who are also interested in the Z-coil shoes for the middle of July to our NEAREST dealer who is 4 hours drive from here. My comment is....please understand that a "7 day return policy" is a bit unreasonable when the dealers of z-coil are "few and far between" Think about it!

Anonymous said...

I am a new "potential" Z-coil customer. I have planned a trip with some friends who are also interested in the Z-coil shoes for the middle of July to our NEAREST dealer who is 4 hours drive from here. My comment is....please understand that a "7 day return policy" is a bit unreasonable when the dealers of z-coil are "few and far between" Think about it!

Caesar... said...

When we have customers that are traveling a far distance and it is hard for them to come in for an adjustment, we work with them to ensure they are satisfied and the shoe fits appropriately. If we need to extend the test drive, we will do it!

Our goal is to have satisfied customers who are pain free. My comment was more to the fact that the shoe is adjustable, and if you are willing to work with us to ensure a proper fit, we will work with you! Just because it needs an adjustment does not mean that it is defective. That is the nature of Z-CoiL Footwear.