Thursday, December 09, 2004

Customer Testimonial

One of our customers is a Communications Worker spokesperson, who travels around quite a bit, speaking on behalf of the Communications Workers of America. She was at a rally in Washington DC and ran into a person who had a pair of Z-CoiL High Desert Hikers on, and found out more about what the footwear had done for her.

Donna suffered from Plantar Fasciitis and had a terrible time walking on most days, but it was required in her position. She came in to our store in August, tried a pair on and found instant relief! She was amazed at how much better her feet felt. She purchased 2 pair that day!

Part of our process is to send a follow-up card to everyone who purchases a pair of Z-CoiL's to help us understand how we are doing, what needs to be improved and also what the customer is experiencing. We received the following back from Donna today:

I can finally walk and enjoy my life! Feet feel great in these shoes. I am constantly telling people about them as well as your place so they know where to go to purchase them. Like I told Alex (sales associate) in the store, you have a customer for life! Thanks again!

She's one happy person enjoying a normal pain-free life now!

Till later,
Caesar...

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